Terms of service

Overview

This website is operated by Little Pixies Studios Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to Little Pixies Studios Ltd. Little Pixies Studios Ltd offers this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction or that you are the age of majority and have given your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. Ordering & Payments

We reserve the right to cancel any order placed with us. We may limit orders we deem placed by dealers or resellers.

We currently accept credit and debit card payments. Financing options may be available through third-party providers, subject to suitability and approval. Details will be provided at checkout. Customers must be at least 18 years old to place an order. Children (ages 13 to 17 years inclusive) may purchase with parental permission and guidance.

3. Shipping & Delivery

Free shipping is available for all orders within the UK. Shipping fees for international orders are calculated at checkout. Tracking information will be provided where applicable. If your order is lost or damaged in transit, please contact us immediately so we can assist.

4. Products & Services

Prices for our products are subject to change without notice. Certain products or services may only be available online and in limited quantities. Discount codes and promotions are subject to their own terms and may expire. For our returns and refunds policy, please visit our Returns Policy at https://shop.little-pixies.com/policyreturns.

We do not guarantee that product descriptions, images, or other content on this site are accurate, complete, or current. Some information may be historical and provided for reference only. We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

Due to variations in monitor settings, screen resolutions, and lighting conditions, we cannot guarantee that the colours of our products will appear exactly as they do on your device.

In the event of a pricing or typographical error, Little Pixies Studios Ltd. reserves the right to cancel any orders placed at the incorrect price. We will make reasonable efforts to notify you of any changes or errors in pricing prior to finalizing your order.

Certain products or services available on our website may be subject to export controls and regulations under applicable law. By purchasing from us, you agree to comply with all such laws and regulations and not to export or re-export any products or services except as permitted by law.

5. Intellectual Property & Website Use

Customers may not at any point give false information or pretend to be someone they are not. Customers are responsible for comments they make.

All content on this website, including images, text, and branding, is owned by or licensed to Little Pixies Studios Ltd. Customers may not reproduce, distribute, or use our images or branding for commercial purposes without permission.

By submitting any content (e.g., reviews, comments, or other submissions) on our website, you grant Little Pixies Studios Ltd. a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, reproduce, and distribute such content for any purpose. You represent that you have the necessary rights to grant this license and that your content does not infringe on the rights of any third party.

Users are prohibited from engaging in any activity that is illegal, fraudulent, or harmful to other users or the website. This includes, but is not limited to, posting false information, impersonating another person, distributing malicious software, or any other behaviour deemed abusive. Violation of this provision may result in immediate termination of your access to the website.

6. Privacy & Data Protection

Customer data is collected to facilitate sales and delivery of services. Data is securely stored and handled in compliance with GDPR and UK data protection laws. We do not sell customer data to third parties. However, data may be processed by third-party services such as payment processors and shipping providers to facilitate transactions.

For more details, please review our Privacy Policy at https://shop.little-pixies.com/policyprivacy.

7. General Provisions

To the fullest extent permitted by law, Little Pixies Studios Ltd. shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the website or any products purchased. All goods and services are provided “as is” without any warranty, express or implied.

You agree to indemnify, defend, and hold harmless Little Pixies Studios Ltd. and its affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including legal fees) arising from your use of the website, your violation of these Terms, or your infringement of any intellectual property or other rights of any person or entity.

Little Pixies Studios Ltd. shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to causes beyond its reasonable control, including, but not limited to, acts of God, natural disasters, war, or governmental restrictions.

In the event of any dispute or claim arising out of or relating to these Terms, the parties agree to first attempt to resolve the matter through informal negotiations. If resolution is not achieved, any unresolved controversy shall be submitted to binding arbitration in England and Wales, rather than in court.

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified to reflect the parties’ intention, and the remaining provisions shall continue in full force and effect.

These Terms, together with any policies or additional terms referenced herein, constitute the entire agreement between you and Little Pixies Studios Ltd. regarding your use of the website and supersede all prior agreements and understandings.

Little Pixies Studios Ltd. reserves the right to modify, suspend, or discontinue the website or any part thereof at any time, without notice. We also reserve the right to terminate or suspend your access to the website if you violate these Terms.

8. Governing Law & Jurisdiction

These Terms are governed by the law of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

9. Changes to Terms & Conditions

We reserve the right to update these Terms at any time. Changes will be posted on this page, and continued use of our website signifies acceptance of the updated terms.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact us at

support@little-pixies.com or call +44 7460 693432. Our business address is 30 Rowlands Avenue, Waterlooville, PO7 7RU.