Refund policy

Product Returns

At Little Pixies, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

14-Day Returns

If you change your mind you have 14 calendar days from the day you receive your order to start your return for a refund.

Condition for Returns

To ensure a smooth return process, items should be unused and in their original condition and packaging.

How to Return an Item

Simply reach out to our friendly customer service team at support@little-pixies.com with your order number and details of the item you’d like to return. We’ll guide you through the next steps.

Refund Process

Once we receive and inspect your return, we’ll process your refund to your original payment method. We’ll keep you updated along the way!

Bespoke Product Exception

If you order a bespoke product, each is custom-crafted especially for you, making it truly one-of-a-kind. Because of this, and in alignment with the Distance Selling Act, bespoke products cannot be returned or refunded once production has started. Of course, if a product arrives faulty, or not as ordered, we will make it right in line with the Consumer Rights Act 2015.

Statutory Rights

This policy does not affect your statutory rights under UK consumer law. If an item is faulty you are entitled to a repair, replacement, or refund in accordance with the law.

If you have any questions or concerns, please contact us at support@little-pixies.com